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Privacy Policy

Effective Date: 11th December 2024

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Creative n' Chaotic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website, creativenchaotic.com (the "Website"). It also explains your rights under the General Data Protection Regulation (GDPR).

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1. Information We Collect

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We collect and process personal information to provide and improve our services. The information we collect includes:

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a. Information You Provide to Us:

  • Account and Order Information: Name, email address, shipping and billing address, phone number, and payment details.

  • Communication Data: Information you provide when contacting us, such as through email or forms on the Website.

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b. Automatically Collected Information:

  • Device Data: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages you visit, time spent on the site, and other diagnostic data collected via cookies or similar technologies.

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c. Third-Party Data:
Information obtained through payment processors and analytics providers (e.g., Wix, PayPal, or Stripe).

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2. How We Use Your Information

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We use your personal data to:

  • Fulfill and manage your orders.

  • Process payments and refunds.

  • Respond to your inquiries and provide customer support.

  • Send updates about your order and promotional communications (with your consent).

  • Analyze website performance and improve user experience.

  • Comply with legal obligations.

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3. Legal Basis for Processing Personal Data

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Under the GDPR, we rely on the following legal bases for processing your data:

  • Contractual Necessity: To fulfill our obligations related to purchases and orders.

  • Legitimate Interests: To analyze, improve, and secure our Website and services.

  • Consent: For sending promotional emails and using cookies where required.

  • Legal Obligation: To comply with tax, accounting, and other regulatory requirements.

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4. Sharing Your Information

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We only share your information with trusted third parties when necessary to provide our services or comply with legal obligations. These include:

 

  • Service Providers: Such as payment processors (e.g., PayPal, Stripe), shipping carriers, and website hosting services (e.g., Wix).

  • Legal Authorities: When required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, sale, or business reorganization.

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We do not sell or rent your personal data to third parties.

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5. Data Retention

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We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:

 

  • Order and transaction data: Retained for tax and accounting purposes.

  • Marketing data: Retained until you withdraw consent.

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6. Your Rights Under GDPR

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As a data subject, you have the following rights:

 

  • Access: Request access to the personal data we hold about you.

  • Rectification: Request corrections to any inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to certain conditions.

  • Restriction: Request restriction of processing under specific circumstances.

  • Portability: Receive your personal data in a structured, commonly used format.

  • Objection: Object to processing for direct marketing or legitimate interests.

  • Withdraw Consent: Withdraw consent at any time for processing based on consent.

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To exercise any of these rights, please contact us at creativenchaotic@gmail.com. We will respond within one month of receiving your request.

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7. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to enhance your browsing experience. By using our Website, you agree to our use of cookies, as described in our Cookie Policy. You can manage your cookie preferences through your browser settings.

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8. Data Security

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We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system can be completely secure, and we cannot guarantee absolute security.

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9. International Data Transfers

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If you are located outside the UK or the EU, please note that your data may be transferred and processed in countries that may not have the same level of data protection. By using our Website, you consent to such transfers. We ensure all data transfers comply with GDPR through appropriate safeguards.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when this policy was last revised. Any changes will be posted on this page, and, where appropriate, notified to you.

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11. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: creativenchaotic@gmail.com

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